The Padel School

Updated 1st February 2020

This privacy notice explains how The Padel School will collect and process your personal data if you are a customer of our website.

We comply with the latest data protection legislation, including the General Data Protection Regulation (GDPR). Please note that we may amend this Privacy Notice from time to time and will post any changes here.

About us

The Padel School provides online high quality instructional videos and supporting artivles to help improve your padel game. In providing these services we process personal data and in doing so, we act as a data controller. 

Who to contact regarding your personal data

Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. 

How we collect and process personal data

We will only use your personal data when legally permitted to do so. The most common uses are where we need to perform a contract between us, where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, or we need to comply with a legal or regulatory obligation.

We collect the minimal personal data necessary for the provision of the products, services and communications listed below. We endeavor to keep this information accurate and up to date, only use it for the purpose for which it was provided and not keep it longer than is necessary.

There are seven main ways we may process the personal data you provide:

  1. To administer your account as a customer

In order to provide our service effectively and ensure the best possible online coaching experience, your personal data will be used for the following purposes:

  • To administer your account and provide the products and services you have requested from us. For example, so you can access your dashboard and coaching videos, get updates on the latest products that are part of your subscription, invoicing, leave product reviews and to keep a record for legal and accounting purposes.
  • To inform you by email of service information about The Padel School. For example, notification of planned maintenance to the website.

By law, for tax purposes, we have to keep basic information about our customers for six years after they cease being customers. This includes contact, identity, financial and transaction data.

  1. To send you marketing communications as a customer or prospective customer

We classify you as a customer if you have registered for a free signup video or enrolled in a course.

We send all of our registered paerties the following marketing communications:

  • News and information on The Padel School.
  • Promotions and the latest related product offers.
  • Promotion of products and services through Facebook and Instagram advertising.
  • Contact us through any of the icons at the bottom of the screen.

We market to you whilst we have meaningful contact with you, this includes written and verbal communication, and where you click through from our marketing communications. 

  1. So that you can make an enquiry by email or through our website

(Necessary for our legitimate interests to be able to respond to your enquiry)

  1. So that you can use our websites.

(Necessary for our legitimate interests to provide a great website experience. Note that you can control and opt-out of certain cookies)

This applies to all users of our website – the general public, customers, prospective customers, suppliers and applicants wanting to work at The Padel School. We only ask for and collect the information we genuinely need, which is necessary to be able to provide a great website experience.

Cookies and IP addresses

We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. Visit our Cookie Notice <link to Cookie Notice page> for more information. 

The Padel School uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to our websites.

Disclosure of personal data to 3rd parties

Other than to our own service providers, The Padel School will not pass on your personal data to any other third parties without your consent unless the law requires us to do so or where there is immediate danger to your health.

Data Security

We have put in place appropriate security measures to prevent your personal data being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you. 

Complaints

We take the processing of your personal data very seriously and are here to help with any concerns you may have. If you are not happy with how your data is being handled, please contact us at sandy@thepadelschool.com.

Cookie Notice

What is a cookie?

Cookies are small text files placed on your computer by the websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

How do I change my cookie settings?

You can simply change your cookie settings by visiting our settings page <this links to Cookie settings>. This will allow you to control your settings and opt-out and in of certain cookies.

Also, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

If you use the Chrome browser and wish to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Contact us for more information

If you have any questions about how our website uses cookies, please click the envelope message icon in the bottom right of this page and one of our team will get back to you.